If you haven’t checked out my last post, please do so. I shared how my passion for helping patients has led me to start writing songs for kids to help them when washing their hands. Something so simple as washing their hands properly and for the right amount of time can really make a difference. … Read more
Through our Foundation, I chose to spend my energy while off work – outside of my regular, but long work hours – to write the lyrics and music for a song for kids about washing their hands (following all of the proper steps). Our hope is that this fun and educational song will make it … Read more
Despite growing up in Texas, I only speak English fluently. I’ve lived in San Antonio for many years. The city is just north of Mexico and the majority of people speak Spanish. With minimal help from an interpreter, I can now communicate effectively with my Spanish-speaking patients. With that said, I don’t live near China … Read more
Key Point: Smoking is one of the hardest addictions to quit forever. Non-judgmental encouragement is not only free, it may connect you to someone on a deeper level than you’d imagine. And it may help someone at a critical point in life.
Good to see you back in the blogs again! Okay, let’s discover how a doctor can “hear” the unheard patient and how this makes all the difference… When spending more appointment time with an unheard patient, I listen carefully to them. I then paraphrase their key points back to them to show that I both … Read more
We’ve all heard those patients in the lobby ask others, “How long have you been waiting?” Those patients tend to have a way of “stirring the pot” to rile everyone up. They’re the first ones to give grief to the staff and nurses. Those patients are called “high-maintenance” or “challenging.” I prefer to call these … Read more